Sequent logoSequent
Free trial

TERMS OF SERVICE

Last updated September 25, 2026


AGREEMENT TO OUR LEGAL TERMS

We are Sequent LLC ("Company," "we," "us," "our"), a company registered in Oregon, United States at 2005 N Williams Ave, Portland, OR 97227.

We operate the website https://www.usesequent.com (the "Site"), the Sequent web application, and any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

You can contact us by phone at (503) 451-0590, email at hello@usesequent.com, or by mail to 2005 N Williams Ave, Portland, OR 97227, United States.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Sequent LLC, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms at any time and for any reason. We will give you reasonable notice of any changes to these Legal Terms, such as by email or a notice in the Services, and we will update the "Last updated" date at the top of these Legal Terms. For material changes, we will give you notice before the changes take effect. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

We recommend that you print a copy of these Legal Terms for your records.

TABLE OF CONTENTS

1. OUR SERVICES
2. INTELLECTUAL PROPERTY RIGHTS
3. USER REPRESENTATIONS
4. USER REGISTRATION
5. PURCHASES AND PAYMENT
6. SUBSCRIPTIONS
7. PROHIBITED ACTIVITIES
8. USER GENERATED CONTRIBUTIONS
9. CONTRIBUTION LICENSE
10. YOUR DATA AND CLIENT DATA
11. CONNECTED EMAIL AND CALENDAR ACCOUNTS
12. REFERRAL PROGRAMS
13. THIRD-PARTY WEBSITES AND CONTENT
14. SERVICES MANAGEMENT
15. PRIVACY POLICY
16. COPYRIGHT INFRINGEMENTS
17. TERM AND TERMINATION
18. MODIFICATIONS AND INTERRUPTIONS
19. GOVERNING LAW
20. DISPUTE RESOLUTION
21. CORRECTIONS
22. DISCLAIMER
23. LIMITATIONS OF LIABILITY
24. INDEMNIFICATION
25. DATA SECURITY AND BACKUPS
26. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
27. CALIFORNIA USERS AND RESIDENTS
28. MISCELLANEOUS
29. CONTACT US

1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The Services are not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).

Sequent is not a party to your real estate transactions. Sequent is a software tool for real estate professionals. We are not a real estate broker, agent, lender, escrow or title company, or attorney. We do not represent any buyer, seller, or other party, we are not part of any transaction you manage with the Services, and nothing in the Services is legal, financial, tax, or real estate advice. You and your brokerage are responsible for your transactions, your client relationships, and following the laws and rules that apply to you.


2. INTELLECTUAL PROPERTY RIGHTS

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.

The Content and Marks are provided in or through the Services "AS IS" for your internal business purpose (or, for clients using the client portal, your personal use) only.

Your use of our Services

Subject to your compliance with these Legal Terms, including the "PROHIBITED ACTIVITIES" section below, we grant you a non-exclusive, non-transferable, revocable license to:
  • access the Services; and
  • download or print a copy of any portion of the Content to which you have properly gained access,
solely for your internal business purpose (or, if you are a client using the client portal, for your personal use).

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: hello@usesequent.com. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and may result in suspension or termination of your account, as described in the "TERM AND TERMINATION" section.

Your submissions and contributions

Please review this section and the "PROHIBITED ACTIVITIES" section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.

Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. Submissions do not include Your Data.

Contributions: The Services let you create, upload, store, and send content and materials through the Services, such as contacts, transactions, notes, tasks, documents, emails, templates, photos, videos, personal information, and other material ("Contributions").

You understand that Contributions may be viewable by other users in your workspace (such as your assistants), by clients viewing their transactions through their client portals, and by the recipients of any content you send to contacts using the Services. Contributions are not published publicly.

You own your data: You (and, where applicable, the business you work for) keep all ownership rights in the information, files, and other content that you or your team upload to or create in the Services, including contacts, client and transaction details, documents, emails, notes, and templates ("Your Data"). We do not own Your Data. You grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, copy, process, transmit, back up, and display Your Data only as needed to provide, maintain, secure, and support the Services for you, and as required by law. We do not sell Your Data, and we do not use it for advertising. This license ends when Your Data is permanently deleted from the Services, as described in the "YOUR DATA AND CLIENT DATA" section below.


You are responsible for what you post or upload: By sending us Submissions and/or posting Contributions through any part of the Services you:
  • confirm that you have read and agree with our "PROHIBITED ACTIVITIES" and will not upload or send any Contribution that violates that section or the "USER GENERATED CONTRIBUTIONS" section;
  • to the extent permissible by applicable law, waive any and all moral rights to any such Submission and/or Contribution;
  • warrant that any such Submission and/or Contributions are original to you or that you have the necessary rights and licenses to submit such Submissions and/or Contributions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions and/or Contributions; and
  • understand that we will treat your Contributions as private to your workspace and will only use them to provide the Services, as described in these Legal Terms and our Privacy Policy. Submissions (feedback and suggestions you send us about the Services) are not confidential.
You are responsible for your Submissions and Contributions, as described in the "INDEMNIFICATION" section.

We may remove your Content: We do not edit your Contributions and have no obligation to monitor them. As described in the "CONTRIBUTION LICENSE" section, we may remove or disable access to a Contribution only if we reasonably believe it violates these Legal Terms or the law, is harmful to the Services or other people, or if we are required to do so by law, and where reasonable and allowed by law we will tell you when we do. If a Contribution seriously violates these Legal Terms, we may also suspend or close your account as described in the "TERM AND TERMINATION" section and report it to the authorities where required.

Copyright infringement

We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately refer to the "COPYRIGHT INFRINGEMENTS" section below.

3. USER REPRESENTATIONS

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are at least 18 years old; (5) you will not access the Services through bots, scripts, or other automated means, except through the automations, sequences, scheduled emails, and integrations the Services provide; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

4. USER REGISTRATION

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. You sign in with your email address (or with Google), and you agree to use an email address that you control and to keep it up to date.

Workspaces and assistants. The agent who creates a Sequent account owns and controls that account's workspace, including its data, settings, subscription, and who can access it. The agent may invite assistants to help manage the workspace. Assistants use their own accounts, act on behalf of the agent, and can see and work with the workspace data the agent allows. An assistant's access to the workspace ends when the agent removes the assistant, when the agent stops paying for the assistant add-on subscription, or when the agent's account is closed or suspended. The agent is responsible for the actions of their assistants in the workspace. Data that an assistant creates in an agent's workspace belongs to that workspace, not to the assistant.

Clients in the client portal. An agent may invite their clients to a client portal to follow their transaction, see shared documents and tasks, fill out forms, and send requests (such as showing requests) to the agent. If you use the client portal as a client:

• The client portal is free for clients. Sequent will not charge you for using it.
• These Legal Terms apply to your use of the client portal, except for the sections that only apply to paying customers, such as "PURCHASES AND PAYMENT," "SUBSCRIPTIONS," and the referral programs.
• Your agent controls your client portal. Your agent decides what you can see, and can add or remove you from a transaction at any time.
• Your agent controls the information about you and your transaction in their workspace. Please send requests to see, correct, or delete that information to your agent first. You may also contact us, and we will pass your request to your agent or help where the law requires.
• Your access to a transaction in the client portal ends if your agent removes you from it, deletes that transaction, stops paying for their subscription, lets their free trial end without a subscription, or deletes or deactivates their account.
• Sequent is not your agent or broker and is not responsible for the advice or services your agent provides.
• If you delete your client portal account, your login is removed, but information you submitted to your agent, such as intake answers, requests, and documents, stays in your agent's workspace as described in the "YOUR DATA AND CLIENT DATA" section.

5. PURCHASES AND PAYMENT

We accept the following forms of payment:

-  Visa
-  Mastercard
-  Discover
-  American Express
-  Other payment methods our payment processor, Stripe, offers at checkout

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Applicable taxes may be added to the price of purchases as required by law. The plans, features, and prices available are those shown on our pricing and billing pages at the time you subscribe. We may change prices at any time, as described in the "Fee Changes" section. All payments shall be in US dollars.

You agree to pay all charges at the prices then in effect for your subscription, and you authorize us, through our payment processor, Stripe, to charge your payment card for those amounts when your paid subscription starts and each time your subscription renews. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse or cancel any subscription, for example in cases of suspected fraud, misuse of the free trial or referral programs, or errors in pricing or billing.

Assistant add-on. The workspace owner (the agent who created the workspace) must pay for every assistant associated with their workspace. Each assistant costs an additional $20 per month on monthly plans, or $240 per year on annual plans, billed together with the owner's subscription. If you add an assistant partway through a paid billing period, you will be charged immediately for the portion of the period that remains (for example, $10 if you add an assistant halfway through a monthly period, or $160 if you add one a third of the way through an annual period), and then the full assistant price at each renewal. Assistants added during your free trial are not charged until your free trial ends. If you remove an assistant, the unused portion of the period is credited toward your next charge; it is not refunded.

6. SUBSCRIPTIONS

Billing and Renewal

Your subscription will continue and automatically renew unless canceled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel your subscription. The length of your billing cycle (monthly or annual) will depend on the subscription plan you choose when you subscribe to the Services. Your subscription charge includes your plan and any assistant add-ons associated with your workspace. Before you subscribe, we ask you to confirm that your plan renews automatically. We email yearly subscribers a reminder 35 days before each renewal, and monthly subscribers a yearly reminder on the anniversary of their first payment.

Free Trial

We offer a 21-day free trial to new users who register with the Services. The free trial includes the features of the Pro + CRM plan. No payment method is required to start the free trial. Each person may use the free trial only once. New users who sign up with a valid referral code, as described in the "REFERRAL PROGRAMS" section, receive an additional 30 days of free trial access. If you select a subscription plan and submit payment details before your trial ends, you will automatically be billed according to your selected subscription plan once your trial expires, and your paid subscription will start automatically at that time. You will not be charged before your free trial ends. If a subscription plan is not selected and payment details are not submitted prior to your free trial expiring, your account will be inaccessible once your free trial period ends, apart from the billing page, until you select one of the subscription plans the Services offer and make a successful payment.

Canceled or unpaid subscriptions. If your paid subscription ends or a payment fails and is not resolved, your workspace will be locked, except for the billing page, until you start a paid subscription again. If you cancel your paid subscription, we will keep your workspace data for 180 days after your subscription ends, after which we will permanently delete it, including contacts, transactions, documents, emails, and connected mailbox data. If you start a paid subscription again before those 180 days pass, your data will not be deleted. If a payment fails and remains unresolved for 240 consecutive days, we will permanently delete your workspace data, including contacts, transactions, documents, emails, and connected mailbox data. If you restart or reactivate your subscription before those 240 days pass, your data will not be deleted. In either case, we will keep your account, your workspace name, your templates and settings, and the information needed for you to sign in and start a subscription.

Data after an expired free trial. If you do not start a paid subscription, we will keep your workspace data for 90 days after your free trial ends. After those 90 days, we may permanently delete your workspace data, including contacts, transactions, documents, emails, and connected mailbox data. We will keep your account, your workspace name, your templates and settings, the information needed for you to sign in and start a subscription, and a record that you have used the free trial.

Cancellation

Except as described in these Legal Terms, all purchases are non-refundable. You can cancel your subscription at any time from the billing page in your account. Your cancellation will take effect at the end of the current paid term. If you cancel before your free trial ends, you will not be charged. If you have any questions or are unsatisfied with our Services, please email us at hello@usesequent.com.

Fee Changes

We may, from time to time, change our subscription fees. We will email you at least 30 days before a price change takes effect for your subscription, and you can cancel before the new price applies.

7. PROHIBITED ACTIVITIES

You may use the Services for your real estate business and other lawful business purposes. You may not access or use the Services for any purpose other than that for which we make the Services available.

As a user of the Services, you agree not to:

• Use the Services to send spam or unsolicited bulk email, or send email to people who have not agreed to hear from you or who have unsubscribed, in violation of anti-spam laws such as the CAN-SPAM Act.
• Add people to the Services, or send them messages, without a lawful basis or any permission the law requires.
• Scrape, crawl, or systematically retrieve data from the Services, or access the Services with bots, scripts, or other automated tools, except through features and integrations we provide. Using the Services' own automations, sequences, and scheduled emails is allowed.
• Trick, defraud, or mislead us or other users, including trying to learn another user's password or other account information.
• Access, or try to access, another workspace, account, or data you are not authorized to see.
• Circumvent, disable, or interfere with security features of the Services, or any limits on your plan.
• Use information obtained from the Services to harass, abuse, discriminate against, or harm another person.
• Use the Services in a way that violates any applicable law or regulation, including fair housing, privacy, and real estate licensing laws.
• Upload or transmit viruses, malware, or other harmful code, or anything that interferes with, disrupts, or places an undue burden on the Services or the networks connected to them.
• Upload content you do not have the right to share, or that infringes someone else's intellectual property or privacy rights.
• Impersonate another person, or create accounts by automated means or under false pretenses.
• Remove any copyright or other proprietary notice from the Services.
• Except as permitted by applicable law, copy, decompile, disassemble, or reverse engineer the software that makes up the Services.
• Use the Services to build or copy a competing product or service.
• Sell, resell, share, or otherwise transfer your account or login to someone else. Assistants must use their own assistant accounts.
• Harass, threaten, or abuse our employees or anyone providing the Services.
• Make improper use of our support services or submit false reports of abuse or misconduct.

8. USER GENERATED CONTRIBUTIONS

"Contributions" has the meaning given in the "INTELLECTUAL PROPERTY RIGHTS" section above. Contributions are part of Your Data. They are private to your workspace and are shared only with the people you choose, such as your assistants and the clients you invite to a client portal. We do not publish your Contributions or make them public.

When you add or share Contributions, you represent and warrant that:

• You own your Contributions or have all the rights, licenses, and permissions needed to upload them and to let us use them to run the Services for you.
• You have any permission the law requires to add the personal information of other people, such as your clients, to the Services.
• Your Contributions do not infringe anyone's copyright, trademark, trade secret, privacy, or other rights.
• Your Contributions are not unlawful, fraudulent, defamatory, harassing, obscene, or discriminatory, and do not violate these Legal Terms or any applicable law.
• Emails you send through the Services are not spam and comply with applicable anti-spam laws.

Using the Services in violation of this section violates these Legal Terms and may result in suspension or termination of your account.

9. CONTRIBUTION LICENSE

You keep full ownership of your Contributions and Your Data. By uploading or posting Contributions to the Services, you grant us only the limited license described in the "You own your data" paragraph of the "INTELLECTUAL PROPERTY RIGHTS" section: to host, store, process, transmit, back up, and display them only to operate, maintain, secure, and support the Services for you. We will not sell, resell, or publish your Contributions, use them for advertising, or use your name, company name, or logos in our marketing without your separate permission.

We do not assert any ownership over your Contributions. You are responsible for your Contributions and for the statements you make in them.

We do not edit your Contributions and we have no obligation to monitor them. We may remove or disable access to a Contribution only if we reasonably believe it violates these Legal Terms or the law, is harmful to the Services or other people, or if we are required to do so by law or a valid legal request. Where it is reasonable and allowed by law, we will tell you when we do this.

10. YOUR DATA AND CLIENT DATA


Client data. The Services let you add information about other people, such as your clients, prospects, and the other parties to a transaction (for example, names, email addresses, phone numbers, property addresses, and documents), and invite your clients to a client portal ("Client Data"). You are responsible for making sure you have the right and any required permission to add Client Data to the Services, to invite those people to the client portal, and to contact them through the Services, including under applicable privacy, anti-spam, and real estate laws and your brokerage's policies. You are also responsible for the accuracy of the Client Data you add.

Client Data is part of Your Data. We process it on your behalf and only to provide the Services to you. Clients who join your client portal can see the transactions and information you choose to share with them.

If you delete your account. When you confirm deletion of your account, your account is closed right away and any paid subscription is canceled immediately. Unused subscription time is not refunded. Your Data, including Client Data, is then kept for up to 180 days. During that time, you may restore your account and your data by signing back in and choosing to restore it. After that period ends, Your Data and Client Data are permanently deleted from the Services and from our backups, except for records we are required by law to keep (such as billing and tax records). Once your account is closed, your clients will no longer be able to see your transactions in their client portal. Workspace data may also be deleted as described in the "SUBSCRIPTIONS" section.

Information from clients. Any data or information that a client enters or uploads to the Services, such as intake form answers, requests, and documents, belongs to the workspace of the agent who invited that client. It is treated as that agent's Your Data and follows the same rules described in this section, including the 180-day rule after the agent's account is closed.

11. CONNECTED EMAIL AND CALENDAR ACCOUNTS


You may choose to connect a Gmail, Google Workspace, or Microsoft Outlook mailbox, and a Google Calendar, to the Services. By connecting an account, you authorize us, through our service providers, to access that account on your behalf only as needed to provide the features you use, including to:

  • read emails sent to and from your contacts, so your conversation history appears in the Services;
  • send emails from your mailbox on your behalf, including emails you write in the Services and emails sent by the sequences and automations you set up; and
  • create, read, and update Google Calendar events for your appointments and showings.

You are responsible for the emails sent from your mailbox through the Services, including emails sent automatically by your sequences and automations, and for following applicable anti-spam laws (such as the CAN-SPAM Act) when you send them.

You may disconnect a mailbox or calendar at any time from your Settings, or by removing Sequent's access in your Google or Microsoft account. After you disconnect, we stop syncing new information from that account. Information that was already synced stays in your Sequent account until you delete it or your account is deleted.

Automations need a working mailbox. Sequences, automations, scheduled emails, and other features that send email from your connected mailbox will stop sending if you disconnect that mailbox, or if it stops working for any reason (for example, if your password changes, your access expires, or your email provider blocks the connection). They will not resume until you reconnect a working mailbox. We are not responsible for emails that are not sent because your mailbox is disconnected or not working.

Emails sent by Sequent. Client invitations are sent from your connected email account. Basic transaction updates and reminders (such as task reminders and transaction notifications) are sent by Sequent from info@usesequent.com on your behalf.

Email open tracking. Emails sent through the Services may include a small tracking image so that agents and assistants in the workspace can see when, and how many times, an email was opened. Open tracking is not always accurate, because some email apps block or preload images.

Unsubscribes. Automated emails include an unsubscribe link, and the Services will not send automated emails to recipients who have unsubscribed from you.

Our use of information received from Google APIs will follow the Google API Services User Data Policy, including its Limited Use requirements. Google and Microsoft are third-party services with their own terms, and we are not responsible for their availability or for changes they make to their services.

12. REFERRAL PROGRAMS


We may offer referral programs that reward you for referring new customers to Sequent.

User referrals. Each Sequent account has its own referral link or code. Once the referred user successfully completes their first payment for either the Pro or Pro + CRM plan, the referring user will receive $100 in credit to Sequent, automatically applied to future payments until the credit runs out. Referral credit has no cash value, cannot be transferred or exchanged for cash, and ends if the referring account is closed.

Referral bonus. For every five (5) referred users who each complete their first payment, the referring user will receive an additional $100 in bonus credit. Bonus credit follows the same rules as other referral credit.

Referred user bonus. New users who sign up with a valid referral code from another Sequent user or from an approved referral partner, in accordance with these Legal Terms, will receive an additional 30 days of free trial access on top of the standard free trial length. The bonus is added to the free trial only; no payment method is required to receive it. When the extended free trial ends, the referred user must select a subscription plan and pay for it like any other user. A referral code cannot be used on an account that has already started a paid subscription, and each user can receive the bonus only once.

Partner referrals. The partner referral program is designed for lenders, title officers, and other real estate industry professionals who are not agents. Licensed real estate agents and Realtors are not eligible for the partner referral program and should use the in-app referral program instead. If we approve you as a Sequent referral partner, then once a user you refer successfully makes $100 in payments to Sequent, from one or multiple billing periods, the first $100 that user pays to Sequent will be sent to you. We will pay you by the payment method we agree on with you, and we may ask for tax information (such as an IRS Form W-9) before we pay. You are responsible for any taxes on payouts you receive, and for making sure that accepting referral payouts is allowed under any license, brokerage, or professional rules that apply to you.

Payout timing. Referring users and partners will receive their referral reward within 30 days after the reward criteria are met or within 30 days after we receive any tax information we need from you (such as an IRS Form W-9), whichever is later.

Rules for all referrals. A referral only counts if the referred person is a new Sequent customer who signs up using your referral link or code. You may not refer yourself or accounts you control, create accounts to earn rewards, or use spam or misleading statements to get referrals. Payments that are refunded, charged back, or fraudulent do not count toward a reward, and if a payment that earned a reward or bonus is later refunded or charged back, we may reverse that reward or bonus. We may withhold or reverse rewards earned in violation of these Legal Terms, and we may change or end the referral programs at any time. Rewards already earned before a change will be honored.

13. THIRD-PARTY WEBSITES AND CONTENT

The Services may contain (or you may be sent via the Services) links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content"). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Legal Terms no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Services or relating to any applications you use or install from the Services. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us blameless from any harm caused by your purchase of such products or services. Additionally, you shall hold us blameless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

14. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) restrict access to or disable any of your Contributions as described in the "CONTRIBUTION LICENSE" section; (4) enforce reasonable file size and storage limits, and ask you to reduce files that are excessive in size or burden our systems, giving you notice and a chance to download or remove them before we take action where reasonable; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

15. PRIVACY POLICY

We care about data privacy and security. Please review our Privacy Policy: https://www.usesequent.com/privacy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in the United States. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Services, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States.

16. COPYRIGHT INFRINGEMENTS

We respect the intellectual property rights of others. If you believe that material stored on or shared through the Services infringes a copyright you own or control, please send a written notice to our designated copyright agent at hello@usesequent.com. Your notice should include: (1) your physical or electronic signature; (2) a description of the copyrighted work you believe has been infringed; (3) a description of the material you believe is infringing and where it is located on the Services; (4) your name, address, telephone number, and email address; (5) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and (6) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.

We may remove or disable access to the material and notify the user who uploaded it. That user may send us a counter-notice if they believe the material was removed by mistake. We may close the accounts of users who repeatedly infringe the copyrights of others. You may be liable for damages if you make material misrepresentations in a notice, so if you are not sure whether material infringes your copyright, consider contacting an attorney first.

17. TERM AND TERMINATION

These Legal Terms remain in effect while you use the Services. You may close your account at any time from your account settings.

We may suspend or terminate your account, or your access to the Services, if you materially breach these Legal Terms and do not fix the breach within a reasonable time after we notify you, or if you do not pay amounts you owe. We may suspend or terminate your account immediately, and without advance notice, if we reasonably believe that you have committed fraud, misused the free trial or referral programs, sent spam, violated the law, infringed the rights of others, or created a security risk or risk of harm to the Services, to us, or to other people, or if we are required to do so by law.

If your account is terminated for any reason, Your Data, including Client Data, is handled in the same way as when you delete your account, as described in the "YOUR DATA AND CLIENT DATA" section: it is kept for up to 180 days and then permanently deleted, except where we are required by law to keep or disclose it, or where it is needed as evidence of fraud or illegal activity. If we suspend your account for non-payment, your data is handled as described in the "Canceled or unpaid subscriptions" paragraph of the "SUBSCRIPTIONS" section.

If we terminate or suspend your account for a breach of these Legal Terms, you may not create a new account under your name, a fake or borrowed name, or the name of any third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action.

What continues after your account closes. If your account is closed or terminated for any reason, the following continue to apply: any amounts you owe us; the "YOUR DATA AND CLIENT DATA" section and the retention and deletion rules in this section and the data retention rules in the "SUBSCRIPTIONS" section; the ownership and license terms in the "INTELLECTUAL PROPERTY RIGHTS" and "CONTRIBUTION LICENSE" sections (until Your Data is permanently deleted); any partner referral payouts already earned (unused referral credit ends as described in the "REFERRAL PROGRAMS" section); and the "DISCLAIMER," "LIMITATIONS OF LIABILITY," "INDEMNIFICATION," "GOVERNING LAW," "DISPUTE RESOLUTION," and "MISCELLANEOUS" sections, and any other terms that by their nature are meant to continue.

18. MODIFICATIONS AND INTERRUPTIONS

We continually improve the Services and may add, change, or retire features from time to time. If we remove or materially reduce a core feature of your paid plan, we will give you reasonable advance notice by email or in the Services. We have no obligation to update any information on our Services. Except as stated in this section, we will not be liable to you or any third party for any modification, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We may temporarily suspend the Services without notice when needed for security, urgent maintenance, or legal reasons, and we will work to restore access promptly. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. If we permanently discontinue the Services, we will give you at least 30 days' notice, give you an opportunity to export your data as described in these Legal Terms and our Privacy Policy, and refund any prepaid subscription fees covering the unused portion of your billing cycle.

19. GOVERNING LAW

These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Oregon applicable to agreements made and to be entirely performed within the State of Oregon, without regard to its conflict of law principles.

20. DISPUTE RESOLUTION

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a "Dispute" and collectively, the "Disputes") brought by either you or us (individually, a "Party" and collectively, the "Parties"), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party, which you may send to hello@usesequent.com.

Binding Arbitration

If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration. This arbitration agreement is governed by the Federal Arbitration Act. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules or, where you are a consumer, its Consumer Arbitration Rules ("AAA Consumer Rules"), both of which are available at the AAA website (www.adr.org). If you are a consumer, your arbitration fees and your share of arbitrator compensation shall be governed by, and limited as provided in, the AAA Consumer Rules. The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless requested by either Party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Except where otherwise required by the applicable AAA rules or applicable law, the arbitration will take place in Multnomah County, Oregon. Except as otherwise provided herein, the Parties may litigate in court to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.

If for any reason, a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted in the state and federal courts located in Multnomah County, Oregon, and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction, and forum non conveniens with respect to venue and jurisdiction in such state and federal courts. Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Legal Terms.

Any Dispute must be brought within the time allowed by the statute of limitations that applies under the law governing that Dispute.

Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons. If this class action waiver is found unenforceable for any Dispute, that Dispute will be decided in court and not in arbitration.

Exceptions to Informal Negotiations and Arbitration
The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any request for temporary or preliminary injunctive relief to stop ongoing harm while a Dispute is being resolved; and (c) claims filed in small claims court, if the claim qualifies. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

21. CORRECTIONS

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

22. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES OR ANY HYPERLINKED WEBSITE, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

23. LIMITATIONS OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, OR LOSS OF DATA (EXCEPT AS PROVIDED IN THE "DATA SECURITY AND BACKUPS" SECTION), ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR TOTAL LIABILITY TO YOU FOR ANY DIRECT DAMAGES, FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE GREATER OF (A) THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING, OR (B) $100.00 USD. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

24. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the Services; (3) breach of these Legal Terms; (4) any breach of your representations and warranties set forth in these Legal Terms; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the Services with whom you connected via the Services. If you use the Services only as a client in the client portal, this obligation is limited to claims arising from your own breach of these Legal Terms and the content you submit or upload. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

25. DATA SECURITY AND BACKUPS

We use reasonable administrative, technical, and physical measures to protect Your Data, and we make regular backups of it, as described in these Legal Terms and our Privacy Policy. No system is completely secure, however, and we cannot guarantee that Your Data will never be lost, corrupted, or accessed without authorization. You are responsible for the accuracy of Your Data and for keeping your own copies of any information you need, such as signed contracts and documents required by your brokerage or by law.

To the fullest extent permitted by law, and subject to the "LIMITATIONS OF LIABILITY" section, we are not liable for loss or corruption of Your Data unless it is caused by our failure to use reasonable efforts to protect and back it up.

26. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

27. CALIFORNIA USERS AND RESIDENTS

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

28. MISCELLANEOUS

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. You may not assign or transfer your account or these Legal Terms, or any of your rights or obligations under them, without our prior written permission. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. We may send notices to the email address on your account, and they are considered received when sent. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.

29. CONTACT US

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

Sequent LLC
2005 N Williams Ave
Portland, OR 97227
United States
Phone: (503) 451-0590
hello@usesequent.com