PRIVACY POLICY

Last updated September 28, 2026

This Privacy Notice for Sequent LLC ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

Visit our website at https://www.usesequent.com, or any website of ours that links to this Privacy Notice
Use the Sequent web application, including the client portal that agents invite their clients to
Receive an email sent by or through the Services
Engage with us in other related ways, including customer support, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. For personal information about you that we process for our own purposes, we are responsible for deciding how it is processed. For information that our customers (real estate agents and their workspaces) enter into the Services about their clients and other people, we act as a service provider to that customer, as explained in "CUSTOMER AND WORKSPACE DATA (SERVICE PROVIDER ROLE)." If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at hello@usesequent.com.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information? Some of the information may be considered "special" or "sensitive" in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.

Do we collect any information from third parties? We receive information from Google when you sign in with Google, from email and calendar accounts you choose to connect, from our payment processor, and from agents who add information about their clients and other transaction participants. Learn more about information collected from other sources.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. We do not sell personal information and do not use it for targeted advertising. Learn more about when and with whom we share your personal information.

How do we keep your information safe? We have organizational and technical processes and procedures in place designed to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is by emailing us at hello@usesequent.com or visiting https://www.usesequent.com/contact. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.

WHAT INFORMATION DO WE COLLECT?
HOW DO WE PROCESS YOUR INFORMATION?
WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
HOW DO WE HANDLE SIGN-IN WITH GOOGLE?
HOW LONG DO WE KEEP YOUR INFORMATION?
HOW DO WE KEEP YOUR INFORMATION SAFE?
DO WE COLLECT INFORMATION FROM MINORS?
WHAT ARE YOUR PRIVACY RIGHTS?
CONTROLS FOR DO-NOT-TRACK FEATURES
DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
GOOGLE API USER DATA AND LIMITED USE DISCLOSURE
CUSTOMER AND WORKSPACE DATA (SERVICE PROVIDER ROLE)
IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
DO WE MAKE UPDATES TO THIS NOTICE?
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

names
email addresses
passwords
contact or authentication data
phone numbers
organization/brokerage name
state/geographic location
profile photo
real estate license number
referral codes or the name of the person who referred you, if you sign up through our referral program
messages you send us, such as through our contact form or support emails

Information you add to the Services. If you use the Services as an agent, assistant, or workspace owner, you may add information about other people, such as clients, prospects, co-agents, lenders, inspectors, and other transaction participants. This can include names, email addresses, phone numbers, mailing and property addresses, notes, tasks, appointments, documents, transaction details (such as prices and key dates), and emails. If you use the client portal, you may provide information such as your name, contact details, onboarding answers, showing feedback, and documents. We process this information as described in "CUSTOMER AND WORKSPACE DATA (SERVICE PROVIDER ROLE)."

Sensitive Information. We do not process sensitive information.

Payment Data. Subscription payments are processed by Stripe on a checkout page hosted by Stripe. We do not receive or store your full card number or security code. Stripe shares with us limited billing information, such as your customer ID, the plan you chose, your subscription and payment status, and billing dates. All card data is handled and stored by Stripe. You may find their privacy notice here: https://stripe.com/privacy.

Google Sign-In Data. We give you the option to register and log in using your Google account. If you choose to do so, we will receive certain profile information about you from Google, as described in the section called "HOW DO WE HANDLE SIGN-IN WITH GOOGLE?" below.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, approximate location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice: https://www.usesequent.com/cookies.

The information we collect includes:

Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), and device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and browser identifiers, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
Location Data. We collect approximate location data, such as your country, region, and city, which is estimated from your IP address. We do not collect precise location data (such as GPS) from your device.
Email Engagement Data. Emails sent through the Services may include a small tracking image so that the sender's workspace can see when, and how many times, an email was opened. When an email is opened and images load, we record the time of the open and technical information such as IP address and email client or browser type. Open tracking is not always accurate, because some email apps block or preload images.

Google API

Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Information collected from other sources

In Short: We receive limited data from services you connect, our payment processor, and the agents who use our Services.

We may obtain information about you from the following sources:

Google Sign-In. If you sign in with Google, we receive your name, email address, and profile picture from Google.
Connected email and calendar accounts. If you connect a Google or Microsoft (Outlook) email or calendar account, we access email messages, email metadata (such as senders, recipients, subjects, and dates), attachments, and calendar events as needed to show your correspondence with contacts, send emails you write, track replies and delivery problems, and sync appointments. This access is provided through Aurinko and Google, and you can disconnect these accounts at any time in your settings.
Agents and workspaces. If you are a client, prospect, or other participant in a real estate transaction, an agent or workspace member who uses Sequent may add information about you to the Services, such as your name, contact details, property and transaction details, and emails exchanged with you.
Stripe. Our payment processor provides billing and subscription status information as described above.
Email delivery providers. We receive delivery, bounce, spam-complaint, and open information about emails sent through the Services.

We do not buy personal information from data brokers or marketing partners, and we do not collect information from social media platforms.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes only with your prior explicit consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service, including CRM, transaction management, client portal, document, task, calendar, and email features.
To send emails on behalf of workspaces. We process contact information and email content to send emails that users write or schedule (including automated and bulk emails), to track delivery and opens, and to honor unsubscribe requests.
To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, billing and renewal reminders, and other similar information.
To fulfill and manage your subscription. We may process your information to manage your free trial, subscription, payments, renewals, cancellations, and referral rewards.
To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user, such as between agents, assistants, and clients in a transaction.
To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see "WHAT ARE YOUR PRIVACY RIGHTS?" below.
To post testimonials. With your permission, we may post testimonials on our Services that contain your name and other personal information you agree to share.
To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention, rate limiting, and error monitoring.
To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
For investigations and fraud detection and prevention
For business transactions provided certain conditions are met
If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
For identifying injured, ill, or deceased persons and communicating with next of kin
If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
If the collection is solely for journalistic, artistic, or literary purposes
If the information is publicly available and is specified by the regulations
We may disclose de-identified information for approved research or statistics projects, subject to ethics oversight and confidentiality commitments

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.

The third parties we may share personal information with are as follows:

Purpose	Service
Allow users to connect their third-party accounts (email and calendar)	Google; Aurinko (for Google and Microsoft/Outlook email and calendar sync)
Cloud database, user authentication, and file storage	Supabase
Data backup and security	Backblaze
Invoicing, billing, and payment processing	Stripe
User account registration and authentication	Google OAuth 2.0 and Google Sign-In
Web analytics	PostHog
Website hosting	Vercel
Website performance and error monitoring	Sentry
Transactional and notification email delivery	Postmark
Video hosting and streaming	Mux
Address search and autocomplete (the address text you type is sent to look up matching addresses)	OpenStreetMap Nominatim

We also may need to share your personal information in the following situations:

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Other Users. The Services are not public. Information you add or share is visible only to people with access to the relevant workspace or transaction. For example, members of your workspace (such as agents and assistants) may see your name, profile, and activity within that workspace, and clients invited to a transaction's client portal may see the agent's name, profile photo, contact details, and the transaction information the agent chooses to share. Agents and assistants may also see when emails they sent to you were opened.
Legal Requirements. We may disclose information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, or to protect our rights, safety, or property, or that of others.

We do not sell personal information, and we do not share it with third parties for their own marketing or for targeted advertising.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies, local storage, and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, keep you signed in, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also use service providers (PostHog for product analytics and Sentry for error monitoring) that use online tracking technologies on our Services to help us understand how the Services are used and to fix problems. These service providers act on our behalf. We do not use advertising cookies, and we do not allow third parties to use tracking technologies on our Services to show you targeted advertising.

Emails sent through the Services may contain a tracking pixel that records when the email is opened, as described in "WHAT INFORMATION DO WE COLLECT?" You can usually prevent this by turning off automatic image loading in your email app.

Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice: https://www.usesequent.com/cookies.

6. HOW DO WE HANDLE SIGN-IN WITH GOOGLE?

In Short: If you choose to register or log in to our Services using your Google account, we may have access to certain information about you.

Our Services offer you the ability to register and log in using your Google account. Where you choose to do this, we will receive certain profile information about you from Google, namely your name, email address, and profile picture. We do not receive your Google password, and signing in with Google does not by itself give us access to your Gmail or Google Calendar. That access is only granted if you separately choose to connect your email or calendar.

We will use the information we receive only for the purposes that are described in this Privacy Notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by Google. We recommend that you review Google's privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). In particular:

Active accounts and trials. We keep your information for as long as your account or free trial is active.
Expired free trials. If you do not start a paid subscription, we keep your workspace data for 90 days after your free trial ends, after which we may permanently delete it.
Canceled subscriptions. If you cancel your paid subscription, we keep your workspace data for 180 days after your subscription ends, and then permanently delete it.
Unresolved failed payments. If a payment fails and remains unresolved for 240 consecutive days, we permanently delete your workspace data.
Deleted accounts. If you delete your account, your data is kept for up to 180 days so that you can restore it, and is then permanently deleted from the Services and our backups.

After workspace data is deleted in the cases above, we may keep your account, your workspace name, your templates and settings, and the information needed for you to sign in and start a subscription, as described in our Terms of Service. We may keep billing, tax, and other records we are required by law to keep for as long as the law requires, and may keep limited records needed to prevent fraud, resolve disputes, and enforce our agreements.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process, including encryption in transit, access controls that limit each user to their own workspace and transactions, and encrypted backups. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

9. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction.

We do not knowingly collect, solicit data from, or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or the equivalent age as specified by law in your jurisdiction. If we learn that personal information from users less than 18 years of age or the equivalent age as specified by law in your jurisdiction has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18 or the equivalent age as specified by law in your jurisdiction, please contact us at hello@usesequent.com.

10. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on your state of residence in the US or in some regions, such as Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

In some regions (like Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. If a decision that produces legal or similarly significant effects is made solely by automated means, we will inform you, explain the main factors, and offer a simple way to request human review. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

We will consider and act upon any request in accordance with applicable data protection laws.

If an agent or workspace added your information to the Services (for example, because you are their client), please contact that agent first, because they control that information. We will assist them in responding to your request, and you may also contact us directly.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Emails from agents who use Sequent: Automated emails sent through the Services include an unsubscribe link. If you unsubscribe, the Services will stop sending automated emails to you from that sender.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases as described in "HOW LONG DO WE KEEP YOUR INFORMATION?" However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. For further information, please see our Cookie Notice: https://www.usesequent.com/cookies.

If you have questions or comments about your privacy rights, you may email us at hello@usesequent.com.

11. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time. Because we do not sell personal information or use it for targeted advertising, there is no sale or sharing for these signals to opt you out of.

12. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.

Categories of Personal Information We Collect

The table below shows the categories of personal information we have collected in the past twelve (12) months. The table includes illustrative examples of each category and does not reflect the personal information we collect from you. For a comprehensive inventory of all personal information we process, please refer to the section "WHAT INFORMATION DO WE COLLECT?"

Category	Examples	Collected
A. Identifiers	Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name	YES
B. Personal information as defined in the California Customer Records statute	Name, contact information, education, employment, employment history, and financial information	YES
C. Protected classification characteristics under state or federal law	Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data	NO
D. Commercial information	Subscription and billing history, and real estate transaction and property information (such as prices and key dates)	YES
E. Biometric information	Fingerprints and voiceprints	NO
F. Internet or other similar network activity	Browsing history, search history, online behavior, and interactions with our Services and with emails sent through our Services	YES
G. Geolocation data	Approximate location (country, region, or city) estimated from IP address	YES
H. Audio, electronic, sensory, or similar information	Profile photos and videos uploaded to the Services (such as client portal welcome videos)	YES
I. Professional or employment-related information	Business contact details, brokerage or organization name, job title or role, and real estate license number	YES
J. Education Information	Student records and directory information	NO
K. Inferences drawn from collected personal information	Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics	NO
L. Sensitive personal information		NO

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

Receiving help through our customer support channels;
Participation in customer surveys; and
Facilitation in the delivery of our Services and to respond to your inquiries.

We will use and retain the collected personal information in Categories A, B, D, F, G, H, and I as needed to provide the Services, for the duration of an active account or trial, and afterward for the periods described in "HOW LONG DO WE KEEP YOUR INFORMATION?" (90 days after an expired trial, 180 days after cancellation, 240 days after an unresolved failed payment, or up to 180 days after account deletion), or as required by law.

Sources of Personal Information

Learn more about the sources of personal information we collect in "WHAT INFORMATION DO WE COLLECT?"

How We Use and Share Personal Information

Learn more about how we use your personal information in the section, "HOW DO WE PROCESS YOUR INFORMATION?"

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information in the section, "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?"

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal information.

We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We have disclosed the following categories of personal information to service providers for a business purpose in the preceding twelve (12) months:

Category A. Identifiers
Category B. Personal information as defined in the California Customer Records law
Category D. Commercial information
Category F. Internet or other electronic network activity information
Category G. Geolocation data
Category H. Audio, electronic, sensory, or similar information
Category I. Professional or employment-related information

The categories of third parties to whom we disclosed personal information for a business purpose can be found under "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?"

Your Rights

You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:

Right to know whether or not we are processing your personal data
Right to access your personal data
Right to correct inaccuracies in your personal data
Right to request the deletion of your personal data
Right to obtain a copy of the personal data you previously shared with us
Right to non-discrimination for exercising your rights
Right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California’s privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling"). We do not currently sell personal data, use it for targeted advertising, or engage in such profiling.

Depending upon the state where you live, you may also have the following rights:

Right to access the categories of personal data being processed (as permitted by applicable law, including the privacy law in Minnesota)
Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in California, Delaware, and Maryland)
Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in Minnesota and Oregon)
Right to obtain a list of third parties to which we have sold personal data (as permitted by applicable law, including the privacy law in Connecticut)
Right to review, understand, question, and depending on where you live, correct how personal data has been profiled (as permitted by applicable law, including the privacy law in Connecticut and Minnesota)
Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including the privacy law in California)
Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including the privacy law in Florida)

How to Exercise Your Rights

To exercise these rights, you can contact us by emailing us at hello@usesequent.com, by calling us at (503) 451-0590, by visiting https://www.usesequent.com/contact, or by referring to the contact details at the bottom of this document.

Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.

Request Verification

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.

If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.

Appeals

Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at hello@usesequent.com. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.

California "Shine The Light" Law

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for their direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. We do not disclose personal information to third parties for their direct marketing purposes. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?"

13. GOOGLE API USER DATA AND LIMITED USE DISCLOSURE

If you choose to connect your Google account to Sequent (such as for email or calendar synchronization), Sequent accesses your Google user data solely to provide and improve customer relationship management and transaction coordination features within your workspace. Sequent’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google user data to train generalized AI or machine learning models, nor do we transfer or sell this data to third parties for advertising purposes.

14. CUSTOMER AND WORKSPACE DATA (SERVICE PROVIDER ROLE)

In the course of using the Service, real estate agents and workspace owners may input, upload, or sync personal data concerning third parties, such as property buyers, sellers, co-agents, and transaction participants ("Workspace Data"). With respect to such Workspace Data, Sequent operates strictly as a data processor and service provider on behalf of the applicable subscriber or workspace account holder, who acts as the data controller. Sequent processes Workspace Data solely in accordance with the subscriber’s instructions, our Terms of Service, and as necessary to provide the platform features.

If your information was added to Sequent by an agent or workspace, that agent's own privacy practices apply to their use of your information. Requests to access, correct, or delete Workspace Data should be sent to that agent; if you contact us, we will forward your request to them or help them respond.

15. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

Our servers and service providers are located in the United States. If you access the Services from outside the United States (for example, from Canada), your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction and where it may be accessible to courts and authorities under US law. We rely on our contracts with service providers to help protect your information.

16. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

17. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at hello@usesequent.com, call us at (503) 451-0590, or contact us by post at:

Sequent LLC
2005 N Williams Ave
Portland, OR 97227
United States

18. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. You can update your information or delete your account at any time in your account settings. To request to review, update, or delete your personal information, please email hello@usesequent.com or visit: https://www.usesequent.com/contact.